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Frequently Asked Questions - Best Treatment

What exactly is medical travel and why should I be interested?

Medical travel is the activity of travelling in order to receive medical treatment, have plastic surgery performed, or simply enjoy a wellness programme away from home. The high quality of treatments available in Central Europe as well as state-of-the art techniques and facilities are the main advantages of seeking medical treatment here.

Best Treatment was founded not only to assist patients with selecting suitable medical treatments in Central Europe, but also to organize all travel details such as visa formalities, accommodation, flights and transportation services.

Why should I seek medical care in Central Europe?

The world over, Central Europe has an excellent reputation in most medical fields.
Whether you are in search of doctors, specialists, clinics or spas, Bestn Treatment makes high-standard medical care available to you in

Austria
Germany
Hungary and
the Czech Republic

All our partners enjoy an exceptional international reputation, providing only the very best care and treatment.

How do I benefit from using Best Treatment?

Your main advantages are our strong network of Central Europe’s most renowned health centres and our close ties with doctors and specialists in various medical fields.

In addition, we are glad to handle all travel-related or interpreting services, and are at your side from diagnosis to treatment to recovery. We make sure that during your stay, you can fully concentrate on what matters most – your health and well-being.

Where does Best Treatment operate?

Best Treatment focuses on medical travel to Austria and its neighbouring countries such as Germany, Hungary and the Czech Republic.

What does Best Treatment do?

Our range of services comprises:

Recommending appropriate partner hospitals or surgeons for treatments selected
Handling all travel-related services such as visa formalities, transportation, accommodation, social programme for accompanying persons, etc.
Providing a Personal Health Manager if required. He or she takes charge from start to finish, from planning your treatment until your safe return home.
Safeguarding discrete transfers of documents
Ensuring safety and high quality

What medical treatments are offered?

Preventive Medicine / Medical Check-Ups

Surgery / Treatment of Acute and Chronic Diseases
Dental Surgery
Plastic Surgery
Rehabilitation / Post-Surgery Care
Nutritional Science
Fertility Treatments / Childbirth
Medical Wellness

Besides standardised Check-Ups, individual treatments can be arranged upon request. Prior to setting up a personalised healthcare plan, existing medical findings need to be submitted, so our specialists can propose appropriate treatments.

What are the costs for my treatment?

That depends on the individual treatment(s). From your first enquiry on, we can provide you with preliminary cost estimates for the proposed treatment.

However, since the treatment proposal is based on a remote diagnosis, upon examination the doctor in charge may recommend further medical care. Such additional treatment(s) may bring about further costs, which will be charged separately.

Use of Best Treatment's mediation services does neither induce surcharges for medical services nor for any requested travel-related services such as accommodation, transfers, interpreter, or Personal Health Manager.

Do I get to choose between different clinics/medical providers?

As a matter of course, you will have a choice between several medical providers for the treatments selected. We will provide you with offers from the most renowned health centres and specialists in the region, making sure you receive the best medical care available.

What happens if complications arise?

All our partners are experts in their specialty. However, the possibility of complications remains. Thanks to the experience and qualifications of both doctors and staff, as well as state-of-the-art techniques, all persons involved are trained to handle such rare occurrences with confidence.

What does a Personal Health Manager do?

Our Personal Health Managers have extensive knowledge of the healthcare business as well as the tourism industry. He or she takes charge from start to finish, from planning of your treatment until your safe return home.

Your Personal Health Manager is by your side at all times, taking care of you and your relatives on-site, if requested. Discrete, sensitive to your needs, good at organising, your Personal Health Manager is dedicated to you, your family or friends, but especially to your most valuable possession: your health.

What does a Personal Health Manager not do?

Your Personal Health Manager does not provide any medical advice. This is the prerogative of the doctors and specialists involved.

Does everyone I deal with speak English?

All our Personal Health Managers as well as our contacts in the health care centres speak English fluently, as does the staff of our accommodation partners as well as that of other service providers.

If another language is requested, we are pleased to provide an interpreter.

Can I combine medical travel with a vacation?

That depends on your personal condition and the treatment you require. You might consider taking a vacation before your appointed treatment.

Is it possible for family or friends to join me?

Of course! For family or friends accompanying you, we are pleased to arrange accommodation and draw up a sightseeing programme for them.

I need assistance with planning my trip – can you help?

Yes, definitely. Best Treatment provides quick service of the highest quality as well as premium suppliers. More than 45 years of industry experience and branch offices all across Central Europe enable us to not only meet your needs but to exceed them.
We will gladly arrange all travel details for you, your family or travelling companions:

Visa Formalities
Transportation
Accommodation
Interpreting Services
Social Programme for Accompanying Persons
All-in-one Support and Billing

Based on your requirements, an exclusive hotel near the clinic/health centre will be booked for you and your relatives or friends.

Do you offer only entire packages?

We are pleased to create an entire package based on your personal wishes and requirements, as well as to coordinate all issues of your medical travel.

Nevertheless, you can also select individual elements out of our service range.

Will my insurance cover medical treatment abroad?

In general, insurers do not cover medical treatment abroad. However, some insurers will meet part of such costs. We recommend making inquiries with your personal insurance company before claiming medical services abroad.

How do I pay my medical travel costs?

Generally speaking, the payment process consists of two parts:

1) Payment to clinics and hospitals for all medical services
Each clinic/health centre individually determines its fees for treatments and its payment modalities. We will provide you with details of all relevant clinics/health centres.

2) Payment to Best Treatment for all other services
Once booking is complete, you will receive a collective invoice for all services selected, such as travel, accommodation, a Personal Health Manager or interpreter if requested, etc.

A 25% deposit of the total is due within 7 working days after booking. In case of cancellation, this prepayment will not be refunded.

The remaining 75% are due at latest 14 days before your departure. Full prepayment is a necessary security prerequisite for Best Treatment and its partners. We hope for your understanding.

Payment for urgent medical travel:
In case of urgent treatments, you will be notified immediately about payment to the clinics or hospitals concerned, and Best Treatment will accept payment for the other services at the time of signing the contract. That way, you can receive the medical treatment you need, even if booked at the last minute.

Payment is commonly transferred by bank transfer or credit card.
Any additional and/or unanticipated services may be paid for on-site by credit card.

Frequently Asked Questions